Most of the e-mails are delivered into your mailbox within 5 minutes right after the validation of your order. Sometimes e-mails can be delayed depending on your access provider. Unfortunately we don't control this process but if, for any reason, you don't receive your license number within 24 hours after your command validation, please contact us at: support.software@xooloo.net
You have received or will received an e-mail containing your license number and your payment confirmation.
Print this e-mail to keep a copy of your license number in case of future reinstallation. To activate Xooloo™ Parental Control enter your license number and your e-mail address when required by the software.
If you get an « invalid license number » message when entering the license number sent by e-mail, it may be for one of these reasons:
- The mentioned e-mail into the e-mail field of the “License” panel differs from the one the license has been sent to.
- An error occurred when you copied / pasted the license number.
To check your Xooloo™ Parental Control version: launch Xooloo™ Parental Control and go to the « Help > About » menu. A window mentioning your version will be displayed.
Close all your Internet browsers, launch Xooloo™ Parental Control then go to the « Tools > Advanced Options > Advanced Settings” menu.
Select “Internet not filtered”.
This will provide you a non-filtered access to the Internet allowing you to renew your one-year license on www.xooloo.net
Close all your Internet browsers, launch Xooloo™ Parental Control then go to the « Tools > Advanced Options > Advanced Settings » menu.
Select “Internet not filtered”.
This will provide you a non-filtered access to the Internet to be able to check your e-mails in order to receive your license or to renew your one-year license on www.xooloo.net
For any reason, you may need to change your computer because of a sudden breakdown or simply need to reformat your hardware because of a virus or an internal error. If you have bought a Xooloo license you can download your software as many times as necessary as long as this license is valid.
